Cancellation - No Show - Late Arrival Policies

All  treatment sessions have a specific time schedule; therefore, we regret  that late arrivals may not receive extension of scheduled appointments.  In special cases, and when our schedule will allow, we may be able to  accommodate a partial or full appointment. This will be at our  discretion and only with proper, advanced notification of your late  arrival. Otherwise, your treatment session will end at the originally  scheduled end time. 

NEW CLIENT POLICIES:

     CANCELLATIONS:  Appointments cancelled or rescheduled more than 24 hours before scheduled date/time: No charge. Short cancellation or reschedule (Appointments cancelled/rescheduled less than 24 hours before scheduled time): First short cancellation: No charge.  Second short cancellation:  A fee of 50% of the cost of the cancelled session will be required prior to re-booking a new appointment.  Third short cancellation:  No further appointment requests will be accepted.

     NEW CLIENT NO SHOW: First no show: A fee of 50% of the missed session cost will be required prior to re-booking, and a nonrefundable 50% prepayment of the new session will also be required. Second no show: No further appointment requests will be accepted.

 
(A new client is someone who has never received a paid service at our establishment or who has not received a paid service within one year of the appointment request.)

EXISTING CLIENT POLICIES:  

     CANCELLATIONS:  Appointments cancelled  or rescheduled more than 24 hours before scheduled date/time: No charge. Short cancellation or reschedule (Appointments cancelled/rescheduled less than 24 hours before scheduled time): An existing client may cancel or reschedule up to 4 appointments on short notice (less than 24 hours) without charge. After that, a fee of 50% of the cancelled session cost will be required prior to re-booking.

     EXISTING CLIENT NO SHOW:  First no show: No charge. Second no show: A fee of 50% of the cost of the missed session will be required prior to re-booking. Third no show: No further appointment requests will be accepted.

MEMBERSHIP CLIENTS:  See terms under Memberships.