Signed in as:
filler@godaddy.com
Cancellation - No Show - Late Arrival Policies
We Value Your Time
Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Click here for contact information.
Scheduling Appointments During COVID-19
Florida has entered phase 3 of its reoopening plan, but with so much uncertainty still lingering around COVID-19, it is understandable and prudent to be concerned with safety issues. You can view our COVID-19 Response by clicking here.
Because we are still in the midst of a pandemic, please do not come to the office if you are concerned you have been exposed or have symptoms of COVID-19. You can click the link below to get further information and the latest advice from the CDC.
During this time, we are waiving cancellation fees for any client who cancels appointments less than 24 hours in advance when the reason for the cancellation is due to coronavirus concerns. But, please, do not be a no-show - just contact us and let us know.
PLEASE do not come in if you or someone you have been in contact with is experiencing fever, cough, loss of smell/taste, body aches, or other flu-like symptoms. Unfortunately, if you arrive with any such symptoms, even if you feel you can attribute them to allergies, you will not be treated. Unfortunately, if you arrive with any such symptoms, even if you feel you can attribute them to allergies, you will not be treated. Cancellation fees are being completely waived.
LATE ARRIVALS - ALL CLIENTS
All treatment sessions have a specific time schedule; therefore, we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. Otherwise, your treatment session will end at the originally scheduled end time.
CANCELLATIONS/NO SHOW
NEW CLIENT POLICIES:
CANCELLATIONS: Appointments cancelled more than 24 hours before scheduled date/time: No charge. Short cancellation (Appointments cancelled less than 24 hours before scheduled time): First short cancellation: No charge. Second short cancellation: A fee of 50% of the cost of the cancelled session will be required prior to re-booking a new appointment. Third short cancellation: No further appointment requests will be accepted.
NEW CLIENT NO SHOW: First no show: A fee of 50% of the missed session cost will be required prior to re-booking, and a nonrefundable 50% prepayment of the new session will also be required. Second no show: No further appointment requests will be accepted.
(A new client is someone who has never received a paid service at our establishment or who has not received a paid service within one year of the appointment request.)
EXISTING CLIENT POLICIES:
CANCELLATIONS: Appointments cancelled more than 24 hours before scheduled date/time: No charge. Short cancellation (Appointments cancelled less than 24 hours before scheduled time): An existing client may cancel up to 4 appointments on short notice (less than 24 hours) without charge. After that, a fee of 50% of the cancelled session cost will be required prior to re-booking.
EXISTING CLIENT NO SHOW: First no show: No charge. Second no show: A fee of 50% of the cost of the missed session will be required prior to re-booking. Third no show: No further appointment requests will be accepted.
MEMBERSHIP CLIENTS: See terms under Memberships.
Copyright © 2017 - 2020 Silent Harmony LLC. MM37805/MA88690. All Rights Reserved.