Appointment & Mobile Service Policies

Every effort is made to arrive on time for scheduled appointments. In the rare event of a delay due to traffic, weather, or unforeseen circumstances, the client will be notified as soon as possible.

If the therapist's arrival is delayed, the session time will be adjusted accordingly. If a delay significantly impacts the session and an appropriate adjustment cannot be made, alternative arrangements will be discussed.

As a courtesy, clients may receive a text message when the therapist is en route, which may include live location sharing. This allows for smoother arrival and helps ensure the session begins on time. 

Clients are asked to ensure that access instructions (gates, parking notes, etc.) are clear and available prior to arrival.

Because mobile sessions require travel and advance planning:

• Appointments canceled or rescheduled 24 hours or more before the scheduled time will receive a full refund.
• Appointments canceled or rescheduled less than 24 hours before the scheduled time are non-refundable.

This policy applies regardless of reason.

For mobile services, a missed appointment includes situations where:

• The client is not available at the scheduled time
• Access to the location is not possible
• The environment is not ready for the session
• Conditions exist which would make it unsafe for the therapist to access or render service

In these cases, the session will be considered missed and non-refundable, as travel and session time have already been committed.

Sessions are scheduled for a specific time window. If the client is not ready and fully available at the scheduled start time, the session will end at the originally scheduled time. Late starts do not extend the appointment. In the event of a client delay, a maximum wait time of 15 minutes will be observed. If the client is not available within that time, the appointment will be considered a missed appointment and is non-refundable.

To ensure a smooth and comfortable session, please provide:

• A quiet area approximately 7 ft x 7 ft
• Access to a restroom and running water
• A nearby electrical outlet
• Reasonable parking access
• Comfortable room temperature (heating or A/C as needed)
• Minimal interruptions during the session.
• Pets secured in another area of the home

These simple preparations allow the session to proceed safely, respectfully, and without interruption.

If you have special circumstances or accessibility considersations that may affect the standard setup or session environment, please contact us prior to scheduling an appointment. In many cases, sessions can be thoughtfully adapted to meet individual needs.

Advance communication allows us to determine what is appropriate and ensures the session can be offered safely, respectfully, and effectively for everyone involved.